Refund Policy

Key Terms and Definitions

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to DewaBeauty, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the DewaBeauty Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit DewaBeauty and use the services.
  • Service: refers to the service provided by DewaBeauty as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: dewafrog.com
  • You: a person or entity that is registered with DewaBeauty to use the Services.

Return & Refund Policy

Thanks for shopping at DewaBeauty. We appreciate the fact that you like to buy the products we build. We also want to make sure you have a pleasant experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at DewaBeauty. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at DewaBeauty, you agree to the terms set forth below along with this Policy.

If there’s something wrong with the item you bought, or if you are not happy with it, you have 1 week to issue a refund and return your item.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • Guideline 1: Make sure the item is in its original packaging and condition.
  • Guideline 2: Provide the receipt or proof of purchase.
  • Guideline 3: Reach out to our customer service team to start the return process.

Processing Refunds

We at DewaBeauty pride ourselves on serving our customers with the best products. Every single product that you choose is carefully inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that DewaBeauty is not liable for damages that are caused to the items during transit or transportation.

We will review your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping Costs

DewaBeauty is responsible for return shipping costs. Every return shipping is paid by DewaBeauty, even if the item didn’t have free shipping in the first place.

Agreement

By using our website, registering an account, or making a purchase, you hereby consent to our Returns and Refunds Policy and agree to its terms.

Policy Changes

Should we amend this document so that it accurately reflects our Service and policies, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Returns and Refunds Policy. If you do not want to agree to this or any updated Returns and Refunds Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: getintouch@dewafrog.com
  • Phone: +14253829886
  • Via this Link: https://dewafrog.com/returns
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